It’s fair to say that repeating the same information is one of the Top Ten Most Annoying Tasks. Another is waiting when you need something straightaway. Not an ideal experience and one that LandinfoNet, a land and property information service, wanted to improve.
A key issue for LandinfoNet however was that their clients – lawyers; accountants; real estate agents etc – could require any number of searches drawing on different information, compounded by a manual process.
Far from what was currently in place, LandinfoNet wanted an experience where clients key information once; receive their reports straightaway; and have access to their account in real-time.
“Though we sometimes thought we were asking for the impossible, the Endev team made our requests a reality,” said Janelle Weir, General Manager LandinfoNet.
The steps forward:
Today, LandinfoNet clients enjoy a very different experience, including:
- Single data entry - in one form - for multiple searches delivering a consolidated report. When submitted, the system sends a request to various sources; collates; and sends a report to the client.
- Significant reduction in manual searches by LandinfoNet staff. Now staff can focus on more complex and profitable work.
- Reduced error rate: Using a comprehensive set of rules, the system gets it right.
- Immediate invoicing and account management on sending the report.
- Total visibility on their LandinfoNet costs with an online, real-time account.
- Client access to report history and searches meaning there is no need to rekey information.
- Simply put: a better experience for clients, staff and stakeholders.
“At the start of the project we knew we wanted a reliable platform that would support our current activities and grow with us in the future. Endev has given us that. The automation gives our clients 100 per cent accurate information – vital to our high service standards,” says Janelle.
“With a multitude of information types, documents and requirements like interfacing with SAP Business One, achieving a seamless, error-free experience involved a multi-faceted development process,” comments Patrick.
“Automation and clever database interaction can reduce internal costs and provide unparalleled service. The LandinfoNet solution is a great example.”
LandinfoNet continues to upgrade the system with Endev to achieve ongoing enhancements and ensure compatibility with new updates of related systems, for example, upgrades to SAP Business One.