Contact was designed to allow contact centres to introduce SMS, email and fax communication management into existing call centre processes.
Datasquirt developed a prototype (proof of concept) version of Contact which needed to be transformed into a commercially viable software product.
Endev solution:
Endev were able to help the Datasquirt team convert their prototype into a highly successful commercial product. We worked closely with their developers on the architectural design, the user-interface, the scalability and the stability of the software.
The result is a highly stable and scalable web-based system that makes it easy for call centres to manage contacts by SMS, fax and email. This includes provision of queuing, automated responses and full reporting.
Deployment:
Being entirely web-based Contact is quick and easy for call centres to implement with no disruption to current systems.
Datasquirt have found Contact to be highly popular in the market, winning a TUANZ innovation award in 2005. Its users include:
- Auckland City Council
- Auckland Regional Council
- Amway
- Coca Cola Amatil
- Elections NZ (Electoral Enrolment Centre)
- NZ Ministry of Justice
Datasquirt was recently named 5th fastest growing company in New Zealand.
More info:
You can learn more about CONTACT at www.datasquirt.co.nz.
Find out more about how Endev creates commercially successful web applications or phone us on (09) 368 4691 or email patrick@endev.co.nz